In this guide, you will find the list of phones that WhatsApp will stop working on in 2020.
As that suggests, you need a new phone.
And if you want to know how to export your WhatsApp files from an old phone to a new one, you can also find the answer here.
For almost three months now, I have been receiving an end of support notice on my Nokia Lumia phone which is ran on Windows Operating System (OS).
The WhatsApp’s end of support notice has been confirmed on the FAQ Support Page of the Facebook-owned WhatsApp that users will no longer be able to access WhatsApp on millions of older phones.
The note reads,
This doesn’t mean your phone is condemned or can’t do other things.
As WhatsApp continues to improve on its user experience, it claims that it would continue to remove its support for older phones which don’t have the capacity to bear new features it plans to add to the instant messaging app in the nearest future.
Jeff notes that the company has embarked on how it can reduce battery usage while users are running the app on their phones.
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List of phones that whatsapp will stop working on in 2020
In the coming weeks, WhatsApp has decided to withdraw its support for the following phones:
- Android versions 2.3.7 and older: If you’re using Android 2.3.7 or below, the end of support will affect you. Until now, you can upgrade to any newer Android versions to continue enjoying WhatsApp.
- iOS 8 and older versions: This implies that if you’re using iPhone 5S, made in 2013 or iPhone 5C, made in 2014, you’re going to be affected. These two phones were running on iOS 7 and iOS 8 respectively. You won’t have any issue if you upgrade to any iPhone that came after these ones.
- All Windows Phone Operating Systems: Microsoft initially started with Windows mobile in 2013 until 2010. When the company found out that iOS and Android were taking over, it tried to improve on its system. It launched its Windows Phone OS to compete with others but that also failed. As it is now, WhatsApp is finally removing its support for Windows OS.
For the affected android and iOS phones, note that the end of support will take effect on February 1st, 2020. And for the windows phones, users will see the end of WhatsApp on their phones by the end of year 2019.
This is not the first time WhatsApp would end its support for older phones. It has been happening as far back as 2017.
For example, its support for Nokia Symbian S60 ended in December 31, 2017, BlackBerry OS and BlackBerry 10, ended December 31, 2018 respectively.
WhatsApp’s intention is to improve its services on phones that are widely in use. This was said to justify its routinely end of support for older phones.
In case your phone is included, you need to upgrade to a new one and avoid disruption in reaching your customers via WhatsApp.
In order not to lose your backup files containing important chat history, settings, media and product catalogs, most especially if you are using WhatsApp Business App, it’s better you do the upgrade and transfer your files on or before the due date.
How to export your WhatsApp backup files to a new phone
When you buy a new phone, it’s very important you export your files from the old phone to the new one. Part of the benefits is to retain your old WhatsApp chats and media files.
But before you can do that, you need to first ensure you have the files backed up following these steps:
Back up your chat history
WhatsApp automatically backs up and saves your data to your phone’s memory or Google Drive. This can be made daily, weekly, monthly or never, depending on your personal settings.
To ensure your data are up to date, it is recommended you manually back up your WhatsApp chats before embarking on export.
a. Launch your WhatsApp and click on more option on the top-right of the interface.
The setting interface will pop up.
b. Click on Settings and find Chats (Backup, history, wallpaper) in the interface that opens.
c. Click Chat. This will enable you to back up your chat history.
d. Then click Back Up on the next interface.
If there is an existing backup on your Google Drive account, this manual process will override it to ensure your files are up to date.
Restore your chat history to a new phone
To restore your backed up files to your new phone, you have to do the following.
a. Install WhatsApp’s latest version, follow the installation process and verify your phone number. During the installation, ensure you use the same old phone number as the old phone.
b. After you have successfully installed WhatsApp on your new phone, search for any contact you want to restore its chat history. Click on the contact as if you want to chat with the person.
c. Click on the Chat menu, the three dots on the top-right of the chat interface. Another small interface will pop up.
d. Click Export chat and then decide whether you want to include media or not.
A copy of your chat history attached as a .txt document will be sent to your email address for reference.
Note that you must use the same email address connected to your old phone while setting up the new phone. This will enable your new phone to synchronize with all data backed up on your Google Drive account.
WhatsApp ends supporting old phones this month end. As a consequence, millions of phones all around the world are going to be affected.
So, in this guide, you can find the list of phones that WhatsApp will stop working on in 2020 and see if your phone is included. If included, you have to quickly get a new phone and learn how to export your WhatsApp data, most especially your chat history and media files to the new phone before the due date.